Effective Date: September 10, 2026
Last updated: September 11, 2026
This Refund Policy (“Policy”) applies to all purchases, subscriptions, fees, and charges made through fixd.fun and neednotary.now, both operated by Jolt Technologies, LLC (“Company,” “we,” “us,” “our”), a Wisconsin limited liability company. This Policy is incorporated into and forms part of our Terms of Service.
BY USING THE SERVICES AND MAKING ANY PURCHASE OR PAYMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS REFUND POLICY. ALL SALES ARE FINAL UNLESS OTHERWISE STATED HEREIN.
1.1. All subscription fees, service fees, notarization fees, and other charges are non-refundable except as expressly set forth in this Policy. You acknowledge and agree that you have no entitlement to a refund unless specifically provided below.
1.2. We provide a free trial period for fixd.fun so that you may evaluate the Services before committing to a paid subscription. By purchasing a paid subscription, you acknowledge that you have had the opportunity to evaluate the Services during the free trial period and are satisfied with their functionality and features.
2.1. Monthly Subscriptions. Monthly subscription fees are non-refundable. If you cancel your monthly subscription, you will retain access to the Services through the end of the current billing period. No partial refunds or prorated credits will be issued for the remainder of any billing cycle.
2.2. Annual Subscriptions. Annual subscription fees are non-refundable. If you cancel your annual subscription, you will retain access to the Services through the end of the current annual billing period. No partial refunds, prorated credits, or early termination adjustments will be issued.
2.3. Downgrades. If you downgrade your subscription plan, the lower rate will take effect at the start of your next billing cycle. No refund or credit will be issued for the difference between your current plan and the lower-tier plan during the current billing period.
2.4. Failed Renewals. If a subscription renewal payment fails and your account is suspended or downgraded, no refund or credit will be provided for any period during which payment was not successfully processed.
3.1. Completed Sessions. Fees for completed remote online notarization sessions are non-refundable. Once a notarization session has been completed and the notarial act has been performed, no refund will be issued regardless of the outcome, subsequent disputes, or the purpose for which the notarized document was intended.
3.2. Cancelled or Incomplete Sessions. If a notarization session is cancelled by the Signer before the session begins, or if a session cannot be completed due to identity verification failure, the Signer’s failure to appear, or other circumstances attributable to the Signer, no refund will be issued for any platform fees. Any session fees charged by the individual Notary may be subject to that Notary’s own refund or rescheduling policies.
3.3. Technical Issues. If a notarization session cannot be completed solely due to a technical failure on our part (e.g., a system outage that prevents the session from occurring), we will, at our sole discretion, either reschedule the session at no additional charge or issue a credit to your account for the platform fee. Any decision regarding credits or rescheduling is at our sole and absolute discretion.
3.4. Notary Disputes. Disputes regarding fees charged by individual Notaries should be directed to the Notary. We are a technology platform and do not control the fees charged by independent Notaries.
Fees for document processing, format conversion, and other per-transaction services are non-refundable once the service has been initiated, regardless of the result. If a conversion produces an unsatisfactory result, you may contact us at help@fixd.fun for technical assistance, but no refund or credit is guaranteed.
Refund terms for Enterprise and custom plans are governed by the separate written agreement executed between the Enterprise customer and Jolt Technologies, LLC. In the absence of specific refund provisions in such agreement, this Policy applies.
6.1. If you initiate a chargeback or payment dispute with your financial institution for any charge that was authorized and properly processed, we reserve the right to immediately suspend or terminate your account pending resolution of the dispute.
6.2. If a chargeback is determined to be unjustified, you agree to reimburse us for the amount of the chargeback plus any fees, penalties, or administrative costs incurred by us as a result of the chargeback, including but not limited to chargeback fees imposed by our payment processor.
6.3. We reserve the right to pursue collection of any amounts owed through appropriate legal channels.
7.1. We reserve the right, in our sole and absolute discretion, to issue refunds, credits, or adjustments in exceptional circumstances not covered by this Policy. Any such decision is made on a case-by-case basis and does not establish a precedent for future refund requests.
7.2. The granting of a refund in any one instance shall not entitle you to a refund in any other instance, nor shall it constitute a waiver of our right to enforce this Policy in the future.
If you believe you are entitled to a refund under this Policy, you may submit a request by emailing help@fixd.fun with the following information:
(a) Your full name and email address associated with your account;
(b) The date and amount of the charge;
(c) A description of the reason for your refund request;
(d) Any supporting documentation or evidence.
We will review your request and respond within ten (10) business days. All refund decisions are final and at our sole discretion.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the revised Policy on the Services. Your continued use of the Services after any such changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
This Refund Policy is governed by the laws of the State of Wisconsin, United States of America. Any disputes arising from or related to this Policy are subject to the binding arbitration and class action waiver provisions set forth in our Terms of Service.
For any questions regarding this Refund Policy, please contact us:
Jolt Technologies, LLC
Email: help@fixd.fun
Websites: fixd.fun · neednotary.now
fixd.fun · neednotary.now · A Jolt Technologies Company · All rights reserved.